Salon Shipping Policy

Thank you for shopping with Ippodaro Natural Salon. This Shipping Policy outlines the details of our shipping practices to provide you with transparency and clarity regarding the delivery of your purchased products.

Processing Time

  • Orders are typically processed within 2 business days after payment confirmation. 
  • Please allow for additional processing time during peak seasons or promotional periods.

Shipping Methods

  • We offer several shipping options, including standard shipping and expedited shipping. 
  • The available shipping methods will be presented to you during the checkout process.

Shipping Rates

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. 
  • The applicable shipping charges will be displayed during checkout before you finalize your purchase.
  • Please note that delivery times are estimates and may vary based on factors beyond our control, such as weather, carrier delays, and customs processing.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information. 
  • You can use this information to track the status of your delivery.

Shipping Restrictions

  • Some products may be subject to shipping restrictions based on size, weight, or shipping regulations. 
  • These restrictions will be noted in the product description. Additionally, certain items may require ground shipping due to safety regulations.

Shipping Address

  • It is your responsibility to provide an accurate and complete shipping address.
  • We are not responsible for orders that are delayed, lost, or misdirected due to incorrect or incomplete addresses provided by customers.

Shipping Changes and Cancellations

  • If you need to make changes to your shipping information or cancel an order, please contact us as soon as possible.
  • Once an order has been shipped, we may not be able to make changes or cancel it.

Shipping Issues

If you experience any issues with your shipment, such as delayed delivery or damaged items, please contact our customer service team at  (210) 524-9744 or We will work to resolve the issue promptly.

Shipping Destinations:

  • We currently offer shipping within the continental United States.
  • If your location is not listed, please contact us to inquire about the possibility of shipping to your area.

Delivery Timeframes:

  • Standard Shipping: Estimated delivery within 3 to 7 business days.
  • Expedited Shipping: Estimated delivery within 2 business days.


Here at Ippodaro Salon (the San Antonio salon that prioritizes hair health), we are huge advocates for scalp health. Why? Well, in order to achieve any desired hair results, it’s important to get to the root of the problem (pun intended). 

Below, you will find a lot of information. We strongly recommend booking a consultation with one of our hair healers to properly identify your scalp needs. If you live out of state, schedule a virtual consultation, and we can do our best to help. (Sometimes, we need to take a close-up look at your scalp in order to properly identify your needs. We do this by using the Tricho-Derm — a tool that provides a magnified view of your hair follicles and scalp). 

*** Please note that the information below is hefty. That said, we are here to help you!