Salon Online Shopping Return Policy

At Ippodaro Natural Salon, we strive to provide you with high-quality hair care products that meet your needs and expectations. If you're not completely satisfied with your purchase, we're here to help with our hassle-free return policy. This policy is ONLY for online sales and not for services rendered through Ippodaro Natural Salon. 

Returns and Exchanges

  • 30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange.
  • Unopened and Unused Items: To qualify for a full refund, the item must be unopened, unused, and in its original packaging.
  • Partial Refunds for Used Items: If you've used the product and are not satisfied, you may be eligible for a partial refund based on the condition of the returned item.
  • Return Shipping: We offer free return shipping for eligible returns. A pre-paid return label will be provided to you upon request.
  • Exchange Options: If you'd like to exchange a product for a different item, please contact our customer service team. We'll assist you in finding the right product for your needs.

How to Initiate a Return

  • Online Returns: Log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you want to return and follow the provided instructions.
  • Customer Service: If you need assistance or would like to initiate a return via phone or email, our customer service team is available to help. Contact us at (210) 524-9744 or

Return Process

  • Initiate the Return: Contact us to initiate the return or use the online return process.


Here at Ippodaro Salon (the San Antonio salon that prioritizes hair health), we are huge advocates for scalp health. Why? Well, in order to achieve any desired hair results, it’s important to get to the root of the problem (pun intended). 

Below, you will find a lot of information. We strongly recommend booking a consultation with one of our hair healers to properly identify your scalp needs. If you live out of state, schedule a virtual consultation, and we can do our best to help. (Sometimes, we need to take a close-up look at your scalp in order to properly identify your needs. We do this by using the Tricho-Derm — a tool that provides a magnified view of your hair follicles and scalp). 

*** Please note that the information below is hefty. That said, we are here to help you!