Salon Online Shopping Return Policy
At Ippodaro Natural Salon, we strive to provide you with high-quality hair care products that meet your needs and expectations. If you're not completely satisfied with your purchase, we're here to help with our hassle-free return policy. This policy is ONLY for online sales and not for services rendered through Ippodaro Natural Salon.
Returns and Exchanges
- 30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange.
- Unopened and Unused Items: To qualify for a full refund, the item must be unopened, unused, and in its original packaging.
- Partial Refunds for Used Items: If you've used the product and are not satisfied, you may be eligible for a partial refund based on the condition of the returned item.
- Return Shipping: We offer free return shipping for eligible returns. A pre-paid return label will be provided to you upon request.
- Exchange Options: If you'd like to exchange a product for a different item, please contact our customer service team. We'll assist you in finding the right product for your needs.
How to Initiate a Return
- Online Returns: Log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you want to return and follow the provided instructions.
- Customer Service: If you need assistance or would like to initiate a return via phone or email, our customer service team is available to help. Contact us at (210) 524-9744 or info@ippodarosalon.com.
Return Process
- Initiate the Return: Contact us to initiate the return or use the online return process.