Services Policies & Disclaimers

2025 Policy Updates & Disclaimers

Please read the following before making an appointment, Thank You! 

 

 Deposit policy 

  •  All new guests are required to leave a 50% deposit in advance of booking to secure the appointment. 

 Cancellation policy 

  •  Any appointment cancellations such as a guest calling and canceling on the same day or no calling and no showing for the appointment are susceptible to a cancellation fee. Which would be up to 50% of the services booked. And collected via deposit left in advance for new guests or to be collected on the phone prior to rebooking any further appointments for new and or existing guests.

Please note: We are happy to refund your deposit if you would like to cancel the appointment within our cancellation policy and don't intend to reschedule. You just need to call the salon to get it manually refunded and processed. 

Additional fees 

  • Late fee - If you arrive more than 15min late to your scheduled appointment a $25 late fee may be charged

  • Repeat reschedule fee - If you reschedule or cancel the same appointment more than 2 times a $25 late fee may be charged on the third reschedule.

  • Extra product fee- Guests that require extra product due to the length or thickness of the hair will incur a $10 fee for color services or $15 fee for chemical services per extra oz of product 

  • Detangle fee -if more than 10minutes is spent detangling the hair during or in preparation for the service you may be charged a $25 fee

 

Services & Pricing (General Knowledge) 

  • Prior to service, each stylist will discuss all style(s), and/or color preference(s) with clients. 

  • Service prices vary depending on the level the stylist is and the service in question

  • Prices may change due to product usage, tools, time, etc. 

  • Redos: A 7-day grace period is granted to the guest in which the stylist can provide additional services to ensure the guest achieves their original hair goal at no cost. We've got you covered! For this special 7-day period, we're open to addressing any refund queries. Your satisfaction is our priority, and we're here to ensure you have a seamless experience.Feel free to reach out and discuss any refund-related concerns. Our dedicated team is ready to assist you. Your happiness matters to us! However, this does not accommodate for a change in mind or drastic changes from what was originally discussed between the stylist and guest. Ultimately, the stylist holds the right to refuse further services to a guest if such a need arises.

Services & Pricing (Specific’s) 

  • Balayage (Includes Toner): Each stylist has a starting price which includes toner. Price may rise depending on consult/service. 

  • Complimentary bang trims and neck trims on all cuts for existing guests between regular appointments. 

  • Non-Wedding Updo Braiding Styles: Each Updo Braiding Style prices range differently depending on style and time, all start with a base price of $75.00. 

  • All Wedding and Special Occasions: Services related to bridal or special occasions must have a consultation prior to appointment. During consultation, clients must bring in pictures of what they wish to have created.

    1. Important Note: All consultations start with a base price of $50.00 and gradually change depending on what is discussed.

    2. Dedicated time: If client needs assistants with ideas and options, clients must book to scheduled 30-minute appointment with stylist. This also includes all very intricate or unusual styles. - Base price $50.00.

  • Beach Wave Perm: Price varies depending on hair thickness and length and size of rods used as some may require significantly more time.

  • Vivid and specialty color services: Price will be hourly per stylist level.

  • VIP-(private Appointments): All VIP appointments must pay an additional $75.00 fee. These appointments are exclusive as clients get the entire salon to themselves.

  • Thermal Straighteners: Thermal straightener services are only done by a stylist's level 2+ years experience.

    Overview

    Here at Ippodaro Salon (the San Antonio salon that prioritizes hair health), we are huge advocates for scalp health. Why? Well, in order to achieve any desired hair results, it’s important to get to the root of the problem (pun intended). 

    Below, you will find a lot of information. We strongly recommend booking a consultation with one of our hair healers to properly identify your scalp needs. If you live out of state, schedule a virtual consultation, and we can do our best to help. (Sometimes, we need to take a close-up look at your scalp in order to properly identify your needs. We do this by using the Tricho-Derm — a tool that provides a magnified view of your hair follicles and scalp). 

    *** Please note that the information below is hefty. That said, we are here to help you!